Services
Engagements are scoped in writing before they begin, with a defined deliverable and a defined end.
Operations and process improvement
Review workflows, clarify responsibilities and handoffs, and develop procedures and reporting that teams can use. Our background is in financial-services servicing and collections operations.
Technology and automation
Translate operational needs into system requirements and workflow automation. Start with the process, define the controls and test whether the technology improves the work.
Product development
Define practical product needs, build digital experiences and refine them through use.
Receivables and collections consulting
Our existing advisory work remains available.
Northpass Group is a business-to-business advisory firm. We design and document processes for the companies that engage us. We are not a collection agency, we do not collect debts, and we do not contact our clients’ customers or account holders on their behalf.
Receivables assessment
A structured review of where your cash is sitting and why. Typically covers:
- Aging analysis and concentration risk
- Days sales outstanding trend and the drivers behind it
- Dispute and short-pay root causes
- Current contact process, and where accounts fall out of it
- Write-off history and recovery rates
Deliverable: a written findings document with prioritized recommendations.
Not sure whether you need one? The six question scorecard covers the same ground in about ninety seconds and tells you which areas are worth looking at.
Collections process design
Turning ad-hoc follow-up into a defined operation:
- Contact cadence and channel sequence by account segment
- Escalation triggers and internal approval thresholds
- Settlement and payment-plan authority levels
- Correspondence templates reviewed for accuracy and tone
- Handoff criteria for outside counsel or agency placement
Controls and documentation
The written layer that makes the process auditable:
- Standard operating procedures in usable form
- Segregation of duties around adjustments and write-offs
- Record retention and audit-trail requirements
- Reporting package for ownership or lenders
Agency and vendor oversight
- Selection criteria and due diligence on outside agencies
- Fee structure and performance term review
- Placement strategy: what to place, when, and at what balance
- Ongoing scorecards and recovery reporting
Scope note. Northpass Group provides advisory and consulting services to creditors. We do not collect debts on behalf of third parties, purchase debt, or provide legal advice. Where an engagement touches questions of law, we work alongside your counsel.